1. It is of the utmost importance for all parties concerned
that all conditions regarding payment of the deposit are adhered to.
2. After you have received our booking form, Ulrike Leugering
International grants three days to pay the deposit amount and either fax or
email the deposit slip to us. If the reservation is over a weekend, we allow
four days for the payment. We cannot uphold or guarantee any reservations
longer than this allocated time. As soon as we receive proof of payment of the
deposit amount, we will confirm your booking.
3. As soon as the deposit amount is registered on our bank
account, we will send you the complete address of and directions to your
Important: Without proof of payment of the deposit
amount, we do not send out any addresses or directions. Should you transfer the
money online, and cannot print out a proof of payment from the computer, please
contact your bank and request a copy of your transaction. You can then send this
bank copy to us per fax.
Should the deposit amount not be paid on time, and the owner
of the holiday accommodation in question have found other clients, you will be
refunded the full deposit amount less 500 Rand service charge. In this case,
please allow us to look for alternative accommodation for you.
1. It is of the utmost importance for all parties concerned
that all conditions regarding payment of the balance amount are adhered to.
2. If the conditions regarding the balance payment are
not adhered to and the payment is late, you will be charged a once-off fine of
500 Rand (Administration charge).
3. The indicated balance amount must be paid according to
the exact specifications as detailed in the booking form. A transfer/deposit
within Germany takes 4 days in the week to clear, and 5 days over a weekend. A
transfer/deposit outside of Germany generally takes 7 work days to clear.
Please deposit the balance amount in time, taking the clearance time into
account, so that the money shows on our bank statement on the day as indicated
in the booking form. Should you deposit directly into our branch in Germany,
the amount is generally cleared by the next work day.
Late balance payment
1. Should the balance not be paid on time we will send you a
reminder per email. This reminder is charged to you as a once-off fine of 500
Rand for late deposit.
2. For each day after payment of the balance amount is due, a
further 70 Rand will be charged to you. If you do not pay in time, but you would
still like to uphold the booking, Ulrike Leugering will pay the
outstanding amount to the owner of the accommodation. This is a service that we
will only undertake if you have notified us of the late payment. To prevent
these costs, please adhere to the payment deadline as indicated in the booking
Our urgent appeal:
Please help us to prevent unnecessary complications
by paying your deposit and balance amount on time.
Explaining possible additional costs and fines
1. In South Africa the interest rates are up to 24% prime
rate. Should your balance payment not be paid on time, and Ulrike Leugering
International covers the liability towards the owner of the accommodation,
then Ulrike Leugering has to carry those interest rates. The once-off
fine of 500 Rand and the additional charge of 70 Rand per further delayed day
serve to cover the interest charged.
2. If the owner of the accommodation does not receive the
balance payment at the latest 21 days before arrival of the guests, the owner
is entitled to cancel the booking and keep the deposit. We are responsible for
both the client and the owner and would like to remind you of the possibility
of a cancellation by the owner, if you do not adhere to the payment
specifications. To date, such a cancellation has not occurred, but it is
possible to protect the rights of the owner. The owner is entitled to assume,
should the balance payment not be received, that the client is no longer
interested in the booking. By cancelling the booking, he can rightfully try to
minimize the financial loss by looking for new clients for the duration of the
3. Golfing houses – For all golfing houses, advertised as
such on the website, the balance payment needs to register in our bank account
two months prior to arrival of the guests.
4. For all other holiday accommodations, the balance
payment needs to register in our bank account three weeks prior to arrival.
Please also take into account, that Ulrike Leugering needs ca. one week
to transfer payments from Germany to South Africa.
5. For bookings by credit card, a service charge of 6% of
the total deductable amount applies.
Important: In the past, we have gathered very negative experiences with
bookings that were finalised 1 to 6 days prior to arrival. For this reason we
accept short-term bookings (less than one week prior to arrival) only if payment
is made by speed transfer (arrival of payment in South Africa within 24 hours).
In the case of a speed transfer, high bank charges apply, which will be charged
to the client.
Additional costs for short-term bookings
1. The bank charges which apply for a speed transfer from
Germany to South Africa amount to ca 35 Euro. The payment amount is cleared in
South Africa within 24 hours.
2. Should you arrive without having paid in full for the
duration of the booking, you are not entitled to move into the booked
accommodation. In this case you need to contact the offices of Ulrike Leugering
International, so that the matter can be resolved. If the necessity arises
that a member of staff of Ulrike Leugering invests personal driving
time, this time will be charged to you at 500 Rand per hour. Please
take note that our offices are closed on Saturdays and Sundays.
In the case of a rebooking, a service charge of 500 Rand
Ascertaining the rate of exchange
Ulrike Leugering calculates the current rate of exchange on the day of
your booking. If the rate of exchange should vary by more than 2% between the
date of booking and the due date for the balance payment, Ulrike Leugering
International is entitled to charge the difference in the final account. To date
this has not become necessary, but Ulrike Leugering must protect its
interests in this respect. Relatively small exchange rate fluctuations are
normal and expected, and carried by Ulrike Leugering. In the case of
significant exchange rate fluctuations, however, Ulrike Leugering cannot
carry the risk!
Notification of time of arrival in Cape Town
Please notify us in advance when you will be arriving in Cape Town. Our private
owners must otherwise wait all day for their guests to arrive, if we do not
notify them in time. It would be greatly appreciated, both by Ulrike Leugering
International and the owners, if you would inform us beforehand of your flight
details with exact arrival time, or estimated arrival time if you are travelling
General terms of agreement
1. Your contract partner is Ulrike Leugering
Ferienhausvermittlung, Democracy Way No. 30, Prestige Business Park No 4
Milnerton 7447, South Africa.
2. The contract with Ulrike Leugering is subject to
South African law. The juridical district for complaints of the client against
Ulrike Leugering is Cape Town. For complaints of Ulrike Leugering
against the client the juridical district of the client’s place of residednce
is relevant, except if the complaint is lodged against persons who do not have a
legal domicile in Germany, or persons whose place of residence has changed to an
address outside of Germany, or persons whose place of residence is not known at
the time of lodging the complaint. In these cases the juridical district is Cape
3. The rental contract is binding for both parties. The
contract comprises of the holiday accommodation in question with all eqipment
and furnishings as mentioned in the description.
4. Rates are subject to change.
5. All information about the holiday accommodations rented
out by Ulrike Leugering are given according to our best knowledge.
Complaints about any shortcomings of the booked accommodation are to be reported
without delay either telephonically or in writing per letter or email to the
nearest office of Ulrike Leugering.
6. Outside of the trading hours of the regional service
offices, or should there be no service office of Ulrike Leugering in the
vicinity of the booked accommodation, all complaints are to be reported to the
main office. Ulrike Leugering will immediately see to it that a solution
is found. The client is obliged to assist in this situation by keeping damage to
a minimum, and to allow Ulrike Leugering a reasonable period of time to
remedy the shortcomings and implement a solution. Should this solution not be
satisfactory to the client, he is to inform Ulrike Leugering immediately,
preferably in writing.
7. The booked accommodation may not, without written consent
by Ulrike Leugering, be inhabited by more persons than agreed in the
contract and appropriate for the accommodation.
8. The client is responsible for the upkeep of the booked
accommodation and is obliged to leave the accommodation in the clean and tidy
condition in which it was received.
9. Should the client fail to clean the accommodation, either
completely or dissatisfactorily, Ulrike Leugering will take over this
responsibility, which will be charged to the client. The final cleaning can also
be requested from Ulrike Leugering by the client at an appropriate cost.
10. The client is responsible for the booked accommodation
and its contents, and is obliged to bring any damages caused by the client or
any person accompanying him to any part of the accommodation or equipment
therein to the attention of Ulrike Leugering prior to departure. If there
is no regional service office of Ulrike Leugering near the accommodation,
notifications must be directed to the main office.
11. All damages are to be resolved / replaced by the client
before departure. Should the owner of the accommodation discover damages or
shortcomings to the accommodation or any part thereof after the client’s
departure that were not reported to Ulrike Leugering, the repair /
replacement costs will be charge to the client.
12. Parents are responsible for their children, and will be
held liable for their children’s actions.
13. Pets are not permitted.
14. The client, his companions and luggage are not insured
for the duration of their stay in the booked accommodation. Ulrike Leugering
International is not liable for theft or damages caused to either the client,
his companions or their luggage.
15. Ulrike Leugering can withdraw from the contract at
any time for reasons of war, strike or epidemic illnesses, as well as
restrictions of oil and petrol supplies, or any reasons beyond the power of
Ulrike Leugering to resolve.
16. Ulrike Leugering Interntational is entitled to adjust the rental
amount in the booking belatedly in the case of an increase of the publicised
rates of an accommodation, provided that a minimum of four months lie between
the date of booking and the agreed arrival date of the clients at the booked
accommodation. Ulrike Leugering must notify the clients of a belated rate
adjustment at least three weeks prior to arrival. The client is entitled to
withdraw from the contract upon notification of a belated rate adjustment, and
is in this case exempt from the cancellation fee.
17. The client can withdraw from the contract at any time.
The client needs to notify Ulrike Leugering of the withdrawal in writing.
Please read the section Cancellation Policy for further information.
18. All rates are quoted inclusive of sundry costs (water,
electricity, gas, etc.) unless specifically stated otherwise in the description
for the respective accommodations.
19. Unless stated otherwise, the contents of the contract is
subject to specifications of the law.
NO ARRIVAL - 100% of the total amount
0 – 20 days prior to arrival - 100% of the total amount
21 – 40 days prior to arrival - 50 % of the total amount
41 – 60 days prior to arrival - 40 % of the total amount
61 – 90 days prior to arrival - 25 % of the total amount
Ulrike Leugering must be notified of each cancellation in writing. If
notification occurs by post, date of the post stamp is regarded as date of
cancellation. In the case of an email notification, if you have not received a
confirmation of receipt from Ulrike Leugering within 24 hours, the
notification email must be resent until such confirmation from our side has been
Further costs and conditions
· Cancellation fee :
500 Rand. This amount is automatically
charged as a once-off, minimum fee in the event of a cancellation.
· Postal costs
· Overseas telephone
calls are charged
· The service charge for
credit card bookings currently amounts to 6% of the total amount. This fee is
not refundable in the event of a cancellation.
In the event of a replacement booking, the cancellation fee
of 500 Rand still applies.
If the client withdraws from the contract, Ulrike Leugering
International is entitled to look for replacement clients for the duration of
the booking. We would like to bring to your attention that Ulrike Leugering
International enters into a contract with the owner of the bookeed accommodation
and is held liable to pay the owner the full amount owed for the duration of a
client’s booking. The owner’s share amounts to approximately 70% of the
In the event that we cannot find a replacement client for
your booking, the full cancellation fee as detailed above may apply.
The client is entitled to transfer his booking onto another
client. In this case the cancellation fee of the original client amounts to the
once-off minimum fee of 500 Rand only. The original client is obliged to notify
Ulrike Leugering of a transfer of contract in writing.
Should Ulrike Leugering find replacement clients for
your booking, which do not fit exactly into the booked period, the cancellation
costs will be precisely calculated for the period not covered by the new
clients. In this respect, Ulrike Leugering reserves the right to offer
the first probably client the opportunity to book, in order to keep the costs
for both you and the owner of the accommodation as low as possible.
Cancellations on short notice
Please bear in mind that a holiday apartment or house is not
a hotel or guest house. A holiday accommodation owner usually has only one
accommodation to offer, and when you make your booking he guarantees you his
house or apartment, sometimes for a long time. Should you then cancel your
booking, the owner experiences heavy losses, as he has turned down all other
enquiries from the time you entered into your booking contract. The owner
cannot, as a hotel or guest house could, accept other bookings, but he relies on
you to honour your contract and visit his house or apartment if you have booked
it. In general he has no chance to find other clients for his accommodation if
you cancel on short notice. Flights to South Africa / Cape Town are generally
difficult to come by, especially in the high season, and replacement clients on
short notice are very difficult to find.
Please believe us that we will try everything within our
powers to minimise costs and losses for both you, the client, and the owner of
the accommodation in the case of a cancellation. Our hands are tied, however, in
the case of short notice cancellations, and the full cancellation costs may
Ulrike Leugering is responsible for both our clients
and our holiday accommodation owners, and we always try to find a solution in
the case of a cancellation which will suit all parties involved. In almost all
previous cases of cancellations a satisfactory solution for client and owner has
been found and implemented.
We treat each client individually and personally, and always
try to take both sides of a situation into consideration. Our guarantee is
mirrored in our service – fast, friendly and fair.
The Ulrike Leugering Team